Deposit and withdrawal

Withdrawal conditions

General terms

• When withdrawing funds at the cash desk, a commission of 0.4% is paid on the amount.
• Fee for transferring funds to a customer's BGN bank account through the BISERA system - BGN 1.5.
• Fee for transferring funds to a client's BGN bank account through the RINGS system – BGN 15
• In connection with the application of the Law on Limitation of Cash Payments, up to BGN 10,000 or its equivalent in foreign currency can be withdrawn at the cash desk.
• Withdrawal requests are entered in the ELANA Online virtual office.
  

Cash withdrawal at the ELANA investment center

• A request to withdraw funds to a selected ELANA investment center or to a selected bank account is completed in the virtual office of the ELANA Online investor hub.
• In order to withdraw amounts below BGN 2,000 or their equivalent in US dollars/euros at the cash desk in the ELANA investment center, it is not necessary to apply in advance.
• To withdraw amounts from BGN 2,000 to BGN 5,000 at the cash register, a request is required by 11:00 a.m. the previous day.
• To withdraw amounts from BGN 5,000 to BGN 9,999, a request is required 2 working days in advance.
• In ELANA investment centers outside Sofia, customers can withdraw funds only in Bulgarian levs. Withdrawal of currencies is done by bank transfer only.

Withdraw funds by bank transfer

• You can enter the virtual office of ELANA Online to request a transfer of funds to a bank account of your choice.

Bank accounts of ELANA Trading

Bank accounts for loading BSE trading accounts, Bulgarian bonds and registration agency - EUR accounts

Bank accounts for trading in the international financial markets

 Dear clients,

We draw your attention to the fact that all incoming funds to your sub-accounts for trading at ELANA Trading AD should be ordered only from your personal bank accounts, bank cards, accounts in payment systems (Revolut, Paysera, etc.). The regulatory framework concerning our activities, and more specifically the anti-money laundering measures, obliges us not to accept funds from third parties for the benefit of our customers, regardless of the legal and factual relationship of these third parties with you. In this regard, upon receipt of funds from a third party in favor of our client, the funds will not be credited to the client's account and will be returned to the account of the third party/orderer.

Important: In the "Basis for payment/transfer" column, you MUST specify your customer number in ELANA or your TIN. If this information is missing, the identification of the transfer becomes difficult and it is possible that the execution of a payment order is refused and the funds are returned to the originator.

Thank you for your understanding.